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HP Recommended
HP EliteBook 845 14 inch G9 Notebook PC (544M1AV)
Microsoft Windows 10 (64-bit)

Hello.

 

I need some help regarding a batch of new EliteBook 845 G9 laptops.

We are experiencing an issue where the laptop internal display will show random colors and lines when waking up from sleep or powering on. These laptops are connected to an HP G4 120W docking station and the external monitors will work fine.

After restarting then it will work fine again.

 

I have updated all drivers, BIOS and also the dock firmware to the latest available from HP.

Issue still occurs. 

 

Here is a short video showing the issue

https://youtube.com/shorts/D_vI1u67PHE

 

TIA

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