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- Laptop Graphic driver issue
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12-19-2020 10:35 AM - edited 12-19-2020 10:42 AM
Dear all,
Good day!.
I have an issue with my laptop. I need to sort out this issue as every time I start my laptop, this message is appearing and the graphic card driver showing a warning mark. The error message is telling about the driver but I really have no idea what is this fault.
Details of the laptop:-
AMD Phenom(tm) II P960 Quad core processor 1.8Ghz
Windows 10 64bit
RAM 6GB
Appreciate help on this.
Have a nice day all!
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Accepted Solutions
12-21-2020 09:12 AM
The basic problem is that this PC model came with Win7 preloaded and you forced Win10 onto it. HP only supplies Win7 drivers for this model and since it has Switchable Graphics, only HP drivers will work on it.
There are others on this forum that have access to drivers I do not have,so if one of them points you to drivers that will work for your model and Win10, you will be OK; otherwise, you would have to go back to Win7 to get the drivers working.
I am a volunteer and I do not work for, nor represent, HP
12-21-2020 09:12 AM
The basic problem is that this PC model came with Win7 preloaded and you forced Win10 onto it. HP only supplies Win7 drivers for this model and since it has Switchable Graphics, only HP drivers will work on it.
There are others on this forum that have access to drivers I do not have,so if one of them points you to drivers that will work for your model and Win10, you will be OK; otherwise, you would have to go back to Win7 to get the drivers working.
I am a volunteer and I do not work for, nor represent, HP
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