• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
HP Recommended
HP Pavilion dv6-6000se Entertainment Notebook PC
Microsoft Windows 10 (64-bit)

Dear all,

 

Good day!.

 

I have an issue with my laptop. I need to sort out this issue as every time I start my laptop, this message is appearing and the graphic card driver showing a warning mark.  The error message is telling about the driver but I really have no idea what is this fault. 

 

Details of the laptop:-

 

AMD Phenom(tm) II P960 Quad core processor 1.8Ghz

Windows 10 64bit

RAM 6GB

 

Appreciate help on this. 

 

Have a nice day all!

 

 

Graphic Error.jpg

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@DanushkaW 

The basic problem is that this PC model came with Win7 preloaded and you forced Win10 onto it.  HP only supplies Win7 drivers for this model and since it has Switchable Graphics, only HP drivers will work on it.

 

There are others on this forum that have access to drivers I do not have,so if one of them points you to drivers that will work for your model and Win10, you will be OK; otherwise, you would have to go back to Win7 to get the drivers working.



I am a volunteer and I do not work for, nor represent, HP

View solution in original post

2 REPLIES 2
HP Recommended

It seems there are no solutions. Oh 

HP Recommended

@DanushkaW 

The basic problem is that this PC model came with Win7 preloaded and you forced Win10 onto it.  HP only supplies Win7 drivers for this model and since it has Switchable Graphics, only HP drivers will work on it.

 

There are others on this forum that have access to drivers I do not have,so if one of them points you to drivers that will work for your model and Win10, you will be OK; otherwise, you would have to go back to Win7 to get the drivers working.



I am a volunteer and I do not work for, nor represent, HP
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.