Laptop Repair Request

[BillyCartwright]

Hello, 

I raised a incident in April this year after recently purchasing my laptop as the lid would not fully close and there were some light bleed on the right side of the screen. Since then, the speaker has also started to falter. 

The HP staff member advised that I could have my laptop repaired as it is within warranty, however I was heavily relying on my laptop for work purposes at the time so decided to decline and schedule the repair at a later date.  

Can a HP staff member message me to arrange this? I can supply the previous reference number that contains all of the detail. 

Thanks, 

Billy 

[asmita6658 · Accepted solution]

Hi @BillyCartwright

Welcome to the HP Support Community. 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

Thank you for visiting the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[BillyCartwright]

Hi, 

Is there any update on this as I have not received a private message yet?

Thanks, 

Billy