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Message 1 of 2
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Flag Post

Laptop Screen flickers every 8 seconds

HP Recommended
HP ENVY x360 m6 Convertible
Microsoft Windows 10 (64-bit)

My HP Envy x360 with Intel HD Graphics 620 driver screen flickers every 8 seconds.

It happens even in Windows, initialization or BIOS screens. I also noted that when framerate is reduced from 60Hz to 40Hz, this flickering interval rised to 12 seconds.

 

I tried:
1. Search for graphics driver updates - I'm using Intel Graphics 24.20.100.6025 version already the latest. I also tried Intel's latest version 27.20.x.x, but it's not certified by HP.

2. Changed framerate or resolution.

3. Run Windows in safe mode.

4. Reset BIOS.

5. Do a system Hard Reset.

6. Check system temperature and cooling fan, seems normal.

 

Thanks in advance

1 REPLY 1
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Bruno_Ferreira

 

I reviewed your post and I understand that the display flickers every 8 seconds on the computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you contact support and check the available service options for your computer as you have already followed all the relevant troubleshooting and it looks like a hardware issue.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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