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‎04-23-2018 04:32 AM

HP Recommended

I have a new Laptop with Windows 10 installed with all updates. The screen brightness cannot be increased or decreased. I cannot see the option for that and the functional key to increase/decresse the screen not working as well.

 

How do i get this resolved please.

 

 

Israel OREITAN

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-23-2018 05:22 AM

HP Recommended

Hi,

 

Download and reinstall the Intel display software on the following link.

 

http://ftp.hp.com/pub/softpaq/sp85001-85500/sp85428.exe

 

When the reinstallation has completed, restart the notebook and let Windows fully load for a few minutes before checking.

 

Regards,

 

DP-K

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****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

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3 REPLIES 3

‎04-23-2018 04:59 AM

HP Recommended

Hi,

 

Can you post back with the full Model No. and Product No. of your notebook - you can usually get this by holding down the fn key and pressing esc, otherwise see Here for a guide on locating this information.

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

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‎04-23-2018 05:16 AM - last edited on ‎04-23-2018 08:27 AM by Retired

HP Recommended

Dear DP-K,

 

Product Name: HP Pavilion Notebook

Product number: W2L53UA#ABA

[personal information removed]

Sotware Build ID: 16WW2DST602#SABA#DABA

Motherboard ID: 820C

Service ID: 20171012

BIOS: F.46-02/23/2018

Total Memory: 12GB

Processor name: Intel(R) Core(TM) i76500U CPU @2.50GHz

 

Was this reply helpful? Yes No

‎04-23-2018 05:22 AM

HP Recommended

Hi,

 

Download and reinstall the Intel display software on the following link.

 

http://ftp.hp.com/pub/softpaq/sp85001-85500/sp85428.exe

 

When the reinstallation has completed, restart the notebook and let Windows fully load for a few minutes before checking.

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

Was this reply helpful? Yes No
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