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Quickmaronic
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Message 1 of 2
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Laptop Screen won't display after battery died in sleep mode.

HP 2000-2c20CA Notebook PC
Microsoft Windows 8.1 (64-bit)
Hello,
My computer decided to black screen today. I had put it to sleep when it was low battery and it died while in sleep mode. I fully charged it and tried to reboot it, but no display. It works on an external display, but can't display anything on the laptop screen. Any suggestions on how to fix this?
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HP Support Agent
HP Support Agent
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Message 2 of 2
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Flag Post
HP Recommended

Laptop Screen won't display after battery died in sleep mode.

Hi @Quickmaronic

 

Welcome to the HP Forums!

 

It is a great way to engage, post questions and find resolutions by working with specialists in the HP community.

 

I reviewed your post and I understand that you are not getting any display on your computer screen.

 

I’d love to help!

 

As you have mentioned that the computer works fine with an external display, I recommend you to update the bios on your computer.

 

Download and update the bios from the below link.

 

http://hp.care/2kAmWWo

 

If the issue persists, follow the steps in the below document.

 

http://hp.care/2b3S0hd

 

Let me know how it goes and you have a good day ahead.

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

 

Take care!

 

Cheers!

The_Fossette
I am an HP Employee

0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation