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Laptop Screen won't turn on.

HP ENVY x360 model #15m-bp111dx
Microsoft Windows 10 (64-bit)

Laptop was working fine. I plugged in an external monitor ( TV for Netflix via HDMI) after I unplugged it, the screen went completely black. I have tried hard restarts, Windows key + B, tried plugging in a TV pressing FN key + F4, removed battery and tried rebooting. The computer starts and fan is running but screen remains dark. PLEASE HELP

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HP Support Agent
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Laptop Screen won't turn on.

@Cmg19 Welcome to HP Community!


I understand that laptop screen is blank.


As you have stated that you have tried with external display and performed the hard reset and BIOS recovery.


The issue with LCD screen. I would suggest you contact our phone support. They will help you.


Here is how you can get in touch with phone support.


1)Click on this link -

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.


Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!


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