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w39
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Message 1 of 6
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Laptop built in camera appeared purple colour

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Microsoft Windows 10 (64-bit)

Does anybody know how to fix the camera when it appears purple in zoom or any other application that uses webcam.

5 REPLIES 5
praveenbv
HP Support Agent
HP Support Agent
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Message 2 of 6
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Hi@w39, Welcome to the HP Support Community!

 

Request you to follow the below troubleshooting steps from the document:-

 

https://support.hp.com/in-en/document/c02226825

 

Keep me posted. Happy to help!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

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praveenbv
HP Support Agent
HP Support Agent
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Message 3 of 6
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Greetings! 

  

This message is from the HP Support team, 

  

Just needed to know if all your queries were resolved? 

  

If not, I could help you get there. 

  

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post. 

  

Have a great day ahead! 

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MichaelR06
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Message 4 of 6
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I have an HP Pavilion laptop

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MichaelR06
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Message 5 of 6
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My problem is not solved

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praveenbv
HP Support Agent
HP Support Agent
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Message 6 of 6
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Hi@MichaelR06,w39

 

 

We have done the basic troubleshooting as per the document and the notebook needs to checked taking remote access so that get to know it's a hardware or software issue.

 

Hence the file big I will not able to send by link.

 

I'd suggest you contact HP in your region regarding the service options for your computer or HP Chat Support Team.

 

 

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