10-21-2016 07:24 PM
after open the camera the screen is total blank
10-24-2016 03:20 PM
Hi! @Itapi_06, Thanks for stopping by the HP Support Forums!
I understand that laptop camera is not working.
Please try few steps recommended below.
In Windows, search for and open Device Manager.
Double-click Imaging Devices to expand the list of webcam drivers.
If the HP Webcam-101 or Microsoft USB Video Device is listed, right-click the driver and select Update Driver Software and follow the on-screen instructions.
Restart your computer, and open your webcam software to see if the problem is resolved.
If the problem persists, use Microsoft System Restore to go back to a time when the webcam was working properly.
Please refer this article for further troubleshooting: http://hp.care/2bFrn2o
Hope to hear from you soon!
Have a great day! :)
I am an HP Employee