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Student
Posts: 1
Member Since: ‎10-21-2016
Message 1 of 2 (90 Views)

Laptop camera not working

Product Name: HP Pavilion Notebook
Operating System: Microsoft Windows 8.1 (64-bit)

after open the camera the screen is total blank

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HP Support Agent
Posts: 11,723
Member Since: ‎01-29-2014
Message 2 of 2 (53 Views)

Re: Laptop camera not working

Hi! @Itapi_06, Thanks for stopping by the HP Support Forums!

 

I understand that laptop camera is not working.

 

Please try few steps recommended below.

 

In Windows, search for and open Device Manager.
Double-click Imaging Devices to expand the list of webcam drivers.
If the HP Webcam-101 or Microsoft USB Video Device is listed, right-click the driver and select Update Driver Software and follow the on-screen instructions.
Restart your computer, and open your webcam software to see if the problem is resolved.
If the problem persists, use Microsoft System Restore to go back to a time when the webcam was working properly.

 

 

Please refer this article for further troubleshooting: http://hp.care/2bFrn2o

 

Hope to hear from you soon!

 

Have a great day! :)

MrRobot
I am an HP Employee

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