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Laptop camera not working

HP Pavilion Notebook
Microsoft Windows 8.1 (64-bit)

after open the camera the screen is total blank

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Laptop camera not working

Hi! @Itapi_06, Thanks for stopping by the HP Support Forums!


I understand that laptop camera is not working.


Please try few steps recommended below.


In Windows, search for and open Device Manager.
Double-click Imaging Devices to expand the list of webcam drivers.
If the HP Webcam-101 or Microsoft USB Video Device is listed, right-click the driver and select Update Driver Software and follow the on-screen instructions.
Restart your computer, and open your webcam software to see if the problem is resolved.
If the problem persists, use Microsoft System Restore to go back to a time when the webcam was working properly.



Please refer this article for further troubleshooting:


Hope to hear from you soon!


Have a great day! 🙂

I am an HP Employee

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