Itapi_06 Student
Student
1 0 0
Message 1 of 2
98
Flag Post
HP Recommended

Laptop camera not working

HP Pavilion Notebook
Microsoft Windows 8.1 (64-bit)

after open the camera the screen is total blank

1 REPLY
HP Support Agent
HP Support Agent
13256 926 1378
Message 2 of 2
61
Flag Post
HP Recommended

Laptop camera not working

Hi! @Itapi_06, Thanks for stopping by the HP Support Forums!

 

I understand that laptop camera is not working.

 

Please try few steps recommended below.

 

In Windows, search for and open Device Manager.
Double-click Imaging Devices to expand the list of webcam drivers.
If the HP Webcam-101 or Microsoft USB Video Device is listed, right-click the driver and select Update Driver Software and follow the on-screen instructions.
Restart your computer, and open your webcam software to see if the problem is resolved.
If the problem persists, use Microsoft System Restore to go back to a time when the webcam was working properly.

 

 

Please refer this article for further troubleshooting: http://hp.care/2bFrn2o

 

Hope to hear from you soon!

 

Have a great day! :)

MrRobot
I am an HP Employee

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation