Laptop crashes while using HP Pen (BSOD)

[chaitanya101]

My Laptop is HP Envy X360 (15t-ed100) and it crashes immediately upon using the HP Pen (I get BSOD)

Some of the error codes I have gotten on multiple occasions when the laptop crashed because of stylus input:

KERNEL_MODE_HEAP_CORRUPTION
IRQL_NOT_LESS_OR_EQUAL
RESOURCE_NOT_OWNED
IRQL_NOT_LESS_OR_EQUAL

[Dragon-Fur]

@chaitanya101 

Welcome to the HP Community.

The pen is marked as compatible with this model / series

If you have not already done so,

Things to add to your checklist...

The HP Pen application is only compatible with the HP Pen.

If you are using any other pen, remove / uninstall the HP Pen application > Restart the computer and log in.

• For HP Pen > Remove (uninstall) the App > Restart and log in > "Get" a new copy of the HP Pen application
• Check for - and install - any Windows Updates - Restart the computer and log in
• If your pen includes replaceable batteries, replace the batteries
• Check for - and install - any HP Driver Updates

Software and drivers for HP ENVY x360 Convertible Laptop PC 15-ed1000 

Found Update list for Windows 10 Version 20H2 (64-bit)

Caveat:  The only updates I see for 2021 were released earlier this year - these are likely not needed at this point.  The EXCEPTION is the BIOS update.  That said, READ the description before updating your BIOS.  The update listed at this writing adds support for Windows 11 - the update might not be necessary at this time PLUS, as you know, BIOS updates always include an element of risk.  Personal Decision.

References / Resources

Open

Maintenance and Service Guide

Page 23

Compatible pen listed as:

Zenvo pen in natural silver finish with cable           L95614-001

Zenvo pen in sky black finish with cable                  L95615-001

and

Accessories	1MR94AA	HP Pen P.N. 910942-001
Accessories	3J122AA	HP Rechargeable MPP 2.0 Tilt Pen (Black)
Accessories	3J123AA	HP Rechargeable MPP 2.0 Tilt Pen (Silver)

HP Pen Control Application

• HP Pen Control software provides several different functions, and allows users to change the functions of the two barrel buttons on the HP Pen. This package is provided for supported computer models running a supported operating system.  Reminder:  Pen Control is not compatible with Tilt Pen
• Document:  HP Notebook PCs - Configuring the HP Pen Using HP Pen Control Software (Windows 10)

HP Device Support Home Page - References and Resources – Learn about your Device - Solve Problems

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals > User Guide, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP ENVY x360 Convertible Laptop PC 15-ed1000 

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[mallar137]

My issue started yesterday with the HP Spectre 15.  BSOD when HP 2.0 tilt pen is used.  Occurs in both laptop and tablet mode.  Does not occur when not using pen.

[chaitanya101]

I am using the pen provided with the laptop at the time of purchase.

Also I could not find the drivers for the pen in the given link

I have uninstalled and reinstalled the HP Pen Control application from Microsoft Store.

My BIOS is updated and I am running Windows 10 Enterprise Build 19043

[chaitanya101]

Hi,  Mallar

I also have the HP MPP 2.0 pen. My laptop crashed several times yesterday before discovering that it was the pen that caused the issue. Another person on this forum has asked the same question he never got the response. 

Have you tried to find a solution to this problem yet?

[Royston_Vasey]

We have a few HP EliteBook x360 1040 G6 laptops that are crashing Windows 10 only when using the HP Active Pen G3.  They have been working OK for months so I'm guessing there has been an update that's caused the problem.  Couldn't find anything useful in Event Viewer or the Reliability Monitor.  All updates for Windows and from HP Support Assistant have been done, but it's still crashing while using the pen.  I did notice the drivers listed in Device Manager for the Pen in the Bluetooth and HID sections are both dated 2006, which seems quite old! 

[gbc123]

I have the same issue and it is critical for my business. Furthermore, similar issues are seen in the Microsoft surface community: BSOD with Message (Resource not owned) when using Pen - Microsoft Tech Community

[gbc123]

Microsoft Update:

Microsoft Edge Dev on Twitter: "We’re aware of reports that using a pen in MS Edge is not working on...

[Royston_Vasey]

My issues aren't just happening in Edge unfortunately.  Also that only mentions the pen not working, not that it's causing a BSOD?

[chaitanya101]

UPDATE: My laptop does not crash when I use it in Ubuntu (dual booting). It seems that it is a specific driver issue from HP or some bug within Windows itself that Microsoft needs to fix