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    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

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    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

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Message 1 of 2
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Flag Post

Laptop display is becoming black and showing display drivers are failed to start.

HP Recommended
Example: Pavilion 13-an0018TU
Microsoft Windows 10 (64-bit)

IMG_20190827_225307.jpg

 is showing that display drives failed to start....

 

https://photos.app.goo.gl/jDVr4TmzLQVoE8UM8

1 REPLY 1
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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Mjaswanth,

 

Welcome to the HP Support Community!

 

I recommend you update the BIOS and the graphics driver from the below link and check if it helps.

 

BIOS: https://ftp.hp.com/pub/softpaq/sp98001-98500/sp98416.exe

 

Graphics: https://ftp.hp.com/pub/softpaq/sp96501-97000/sp96816.exe

 

Follow the steps in the below article to update the BIOS.

 

https://support.hp.com/in-en/document/c00042629

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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