• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Locked

‎09-22-2022 03:09 AM

HP Recommended
Product: HP EliteBook 840 G8 Notebook PC (19X36AV)
Operating System: Microsoft Windows 10 (64-bit)

I can connect two monitors to a USB-C hub's HDMI ports fine, but that arrangement doesn't support 4k resolution on both ports, so I thought I'd try having one monitor connected directly to the laptop and one via the USB-C hub. 

As soon as I connect a monitor to the laptop's HDMI port, the whole system freezes.  If I unplug the monitor, it comes back to life.

 

Drivers, BIOS, etc are all up to date according to HP's tools.  I've seen a couple of threads from mid-2020 about issues with HDMI on USB hubs and the Intel display drivers, but hoped they'd have fixed any driver issue by now!

 

Has anyone experienced, and been able to fix, this variation of the issue?

 

Category:
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.