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03-23-2023 10:51 AM
I purchased my HP Envy laptop a little more than 2 years ago. And the hinge for the screen has failed and resulted in cracking the screen. This is the second consecutive computer i have purchased and both had the same failure. For this one, I also purchased the HP Care package which I thought extended the warranty, however, I discovered the warranty had expired but the care package still was active, whatever that means. This seems to be a design defect in the hinge design and it is very frustrating to have experienced this situation on two machines after the warranty had expired. I checked new machines and found the hinge seems to still be the same.
So, I purchased a new Microsoft Surface laptop that has a significantly different hinge design.
03-24-2023 07:59 AM
Welcome to the HP support community.
I understand that you are getting hinge issues with the notebook, I am glad to assist you.
This might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.
Please check the mailbox icon at the top-right corner of this screen.
I hope this helps resolve this issue completely.
If this helps, please mark the public post as an accepted solution so that it benefits several others.
I am an HP Employee
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