09-13-2019 07:16 AM
Good day, yesterday my the screen of my laptop shows horizontal green lines, i restart it and i press f10 to check if it will appear sadly it appears, someone help me with this problem? Thank you
09-16-2019 02:31 PM - edited 09-16-2019 02:33 PM
@Weenmoore Welcome to HP Community!
Here's what you need to do, to identify the issue and resolve it accordingly:
- Since it doesn't work within the BIOS either, I'm afraid it's a hardware malfunction, however, to be sure, Attempt to run a test from the HP hardware diagnostic tool, using this link: Click here for details.
If the display isn't appearing normal on the diagnostics, it could help us determine a hardware failure,
Let me know how that pans out
I will have a colleague follow-up on this to ensure it's taken care off,
as I need to know if the issue has been resolved, to get proper sleep at night.
feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon,
followed by clicking on 'Accepted as Solution' as it would help the community gain more knowledge, and have a great day Ahead!
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