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darkstargold
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Laptop randomly freezes and goes to black screen

HP Recommended
HP Pavilion 15.6 inch Laptop PC 15-eh1000 (2H5A7AV)
Microsoft Windows 11

Product Number :50U08UA#ABA

 

I bought this computer in April, 2022. I updated to the latest driver/firmware and I haven't done any hardware modifications.

 

The screen goes black, the keyboard becomes unresponsive but the power light stays on and it's completely frozen. All I can do is hold the power button for a while then I can turn it off.

This happens randomly while I'm running, not specific programs.

 

I also found this post

Laptop randomly freezes and goes to black screen - HP Support Community - 8338612

My problem is the same as his, but I did not test winrar.

 

Can someone help us to fix the problem?

 

Thank you.

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