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‎05-24-2023 10:33 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

My HP Envy touch screen is black this morning.   External monitor works, and computer is acting normal, just no touch screen.  

 

Please advise.....

 

 

Category:
1 REPLY 1

‎05-27-2023 01:24 AM

HP Recommended

Hi @Wapiti6,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

This looks like the display is gone bad since it works on the external monitor. You will need additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

 

Please check your inbox on the forums page for the private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Elohi_NR
I am an HP Employee
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