Laptop screen is very dim, even on highest brightness

[joshuadog1999]

I recently purchased this HP Laptop from Staples. I find the screen to be very dim, even in the highest setting.  I have looked at the power saving mode and other ways to make it brighter and nothing seems to help.  Please advise.  Thank you.

[Echo_Lake]

@joshuadog1999

Welcome to HP Forums,  

This is a great place to get support, find answers and tips,
Thank you for posting your query, I'll be more than glad to help you out 🙂

I see that the laptop screen is very dim even when brightness is set to 100%
Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

• Have you tried with Ac adapter plugged in?
• When was the last time it worked fine?
• Did this happen after a recent window or software update?

While you respond to that, I recommend you to perform the following steps to isolate the issue and arrive at a fix:

Go into Windows Control Panel>>Power Options>>Power Management, Select adjust plan brightness, Use the slider and increase until the end. Click save changes.

Or use Fn key + F10 Key to increase the brightness.

And, also refer to this video link: Click here Troubleshooting a Dim Display

Hope this helps! Keep me posted for further assistance.

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below,

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum.  Have a great day!

[Chandlerct]

This is a new laptop.  It is bright when it is plugged in, but dim when running on battery.  Does it mean a bad battery?  I want the same brightness.

[theresa0165__]

I have the same problem battery life or plugged in.  Its been very annoying and I wished I had googled before or contacted support.  I seriously thought it was my eyes.  I've been a mac user forever and just thought this is how it is with a PC.  I love love to be able to see normal.  I'm always straining. UGH.

[Obsessive_Coder]

I had this problem and it was fixed after going into windows mobility center and rotating the screen. IDKY I even tried it, but it fixed my brightness. It's worth a try