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Livvie876ix
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Laptop screen

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My hp laptop screen goes dim whenever it’s not plugged in. I just got a new battery and charger and I still have the same problem.

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praveenbv
HP Support Agent
HP Support Agent
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Hi@Livvie876ix, Welcome to the HP Support Community!

 

Apologies for all the inconvenience. Request you to follow the below troubleshooting steps.

 

Check for the BIOS update?

 

I have a few steps listed below that should help you resolve this concern: 

Unplug the charge and use the laptop until the battery drains to 15%. 

Turn off the laptop and turn it back on after 30mins. 

Reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager: 

1) In the search box, type and open “Device Manager”.  

2) Expand “Batteries”.  

3) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there.  

4) Click on “Uninstall”.  

5) At the prompt put a check in the box to remove the current driver  

6) Shutdown the computer.  

7) Remove the battery for minute and then put it back in.  

😎 When the computer comes back up it should automatically find the driver.  

9) Go to Device Manager.  

10) Expand Batteries.  

11) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there. 

12) Click "Search automatically for updated driver software"  

Do the same thing with Microsoft ACPI-Compliant Embedded Controller.  

Restart the computer and the issue should be fixed. 

   

Additional help can be found in the below articles: 

 

Battery Charging Delayed When Operating Notebook in High Ambient Temperatures 

  

Battery Indicator Light Turns On and Off While Battery is Charging 

 

Hope this helps! Keep me posted.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

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