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09-24-2024 01:38 AM
hi last night I watched a movie on Netflix this morning I woke up to my laptop looking like this I just got this laptop last year as a gift from someone and it’s my first time seeing it like this what do I do restart the computer buy another one I have another hp laptop but I haven’t used that one in a long time so I hope both laptops don’t have the same issue PLEASE help I’m 8 months pregnant so I definitely need all my devices to work before I go on maternity leave
09-26-2024 07:25 AM
Hi @Iyabreeze,
Welcome to the HP Support Community.
I'd be happy to help you!
We apologize for the inconvenience. This looks like the display has gone bad. Since the unit might need repair, I would request you to contact HP Phone support who can schedule a repair as per the warranty and the issue can be fixed.
For that to happen, we will give you additional instructions/information via Private Message.
Please check your inbox on the forums page for the private message.
Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.
Nal_NR-Moderator
I am an HP Employee