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Storm934 Honor Student
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Laptop turns off and then restarts seconds later

HP Notebook
Microsoft Windows 10 (64-bit)

Hello, I'm having a problem where my laptop will randomly shut off and then turn back on seconds later. Back then it only happened once every few weeks but now it's starting to happen every few hours. I've tried resetting the laptop but the issue is still there. If there is any solution, I will be grateful. 

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HP Support Agent
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Laptop turns off and then restarts seconds later

Hi@Storm934,

 

Welcome to HP Support Forums. Best platform for all sorts of solutions, tips and tweaks to your questions/issues.

 

To have the best experience on HP forum, visit our HP Forums Guide to know more.

 

Unit reboots frequently. Is that right?

 

I would like to help you.

 

I request you follow the steps from the below link and check if that helps.

 

http://hp.care/2bPH5Hg

 

Hope it helps.

 

Happy posting.

 

Resolv_S

 

Glad to help you. I work for HP

Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
Click the Kudos Thumbs Up" to say “Thanks” for helping!

Resolv_S
I work on behalf of HP

If you found this post helpful, you can let others know by clicking the Accept as Solution button. You can also show your appreciation, with a kudos, by clicking the Thumbs up" button!

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Storm934 Honor Student
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Laptop turns off and then restarts seconds later

I've tried all these solutions yet it still does this.

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HP Support Agent
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Laptop turns off and then restarts seconds later

Hi@Storm934,

 

I thank you for the reply.

 

I suggest you check if the PC has any hot spots near the keyboard. This is to check it is due to overheating issues. Also, check if the cooling fan is working or not. Share any error related to issue as well.

 

Kindly update the status.

 

Happy posting.

 

Resolv_S

 

Glad to help you. I work for HP

Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
Click the Kudos Thumbs Up" to say “Thanks” for helping!

Resolv_S
I work on behalf of HP

If you found this post helpful, you can let others know by clicking the Accept as Solution button. You can also show your appreciation, with a kudos, by clicking the Thumbs up" button!

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