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Laptop turns on but display stays black, if I connect an external monitor then the display comes on

HP Recommended
HP ENVY x360
Microsoft Windows 10 (64-bit)

When I turn my laptop on I can hear the system running but the screen stays black, then I try using an external monitor and when I plug it in both screens start working. When I don’t have the extra monitor the laptop will stay black screen 

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@DanielC14 

 

Something worth a quick check...

 

Connect the external display so your computer works...

 

Make sure Windows Updates are not pending.

It is not supposed to happen, but weird stuff can happen when Windows Updates wants to install / update.

 

What else?

 

Settings > System > Display

 

Scroll down...

Make sure the "second" display (#2) is not checked / marked as the "main display"

That is, make sure #1 display is checked "Make this my main display".

 

What else?

Not sure, though it would be a good time to check the other display settings for each #1 and #2 displays.

For example, check the Resolution settings, the Advanced setups...

 

What else?

You could try a Forced Reset - this is a power reset that forces the computer to load and read the drivers and software from the Disk as opposed to pulling anything from the memory during boot.

 

Reminders

 

 A Forced Reset is NOT a “recovery” and does not remove your data – this reset merely forces the computer to load the Operating System from disk. 

 

Forced Reset does not harm a healthy system nor does it “fix” problems not related to a clean start.

 

 

HP Collection of “how-to” videos

HP Video Gallery

  • Open Category Computing and Mobile Devices
  • Search for “forced reset

 

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Dragon-Fur

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