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HP Recommended
HP ENVY x360 Laptop - 15-ds1010wm
Microsoft Windows 10 (64-bit)

The screen freezes up and has to be restarted, especially during video playback and playing hidden object games from Big Fish. Also screen goes all pixelated and I have to turn it off and restart I got this computer on April 30th, 2021 so these are problems I have had since day one. I have done all the diagnostic stuff HP recommended. Nothing has helped.

 
General specifications
Operating system
Windows 10 Home 64-bit Version: 19041.1052

Microprocessor
AMD Ryzen 5 4500U with Radeon Graphics

System memory
16 GB

Memory slot 1
8GB A-DATA Technology 2667MHz
Memory slot 2
8GB A-DATA Technology 2667MHz

System board
87A9 27.17

System BIOS
F.07

Video
Graphic device 1
AMD Radeon(TM) Graphics

Current resolution
1920 x 1080

Refresh rate
60 Hz

Version
26.20.14054.0 (5/26/2020)

Audio
Device 1
AMD High Definition Audio Device

Status
Enabled

Driver
AtihdWT6.sys

Version
10.0.1.16

Device 2
AMD Audio Device

Status
Enabled

Driver
amdacpafd.sys

Version
2.0.0.29

Device 3
Realtek High Definition Audio

Status
Enabled

Driver
RTKVHD64.sys

Version
6.0.9018.1
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