09-12-2019 10:49 AM - edited 09-12-2019 10:49 AM
Hi, I bought this laptop new and found there is a horizontal line of pixels that appear to be dead but it fades away half way through the screen. I have made sure this wasn't due to the software by booting into the BIOS where the line still appears. What should I do to fix this?
I have attatched a video showing this line:
09-16-2019 02:35 PM
Thank you for posting on the HP Support Community.
I appreciate your efforts to try and resolve the issue. As you've checked the display in bios and confirmed the lines are visible in BIOS and its not a software issue.
I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically.
HP Support can be reached by clicking on the following link: www.hp.com/contacthp/
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