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Lines in the camera during videocall when I am in bed but not visible if i am outside.

HP Recommended
HP 15s - du1023TX

I received the unit last monday and started using the camera the following day. I noticed that during videocall, there are lines/ like flickering in the camera, i went to check the seller yesterday and did some updates. Upon using the camera again today, the problem is still there. i notice that when i am in bed, the lines/ flickering are visible but when i am outside they can't be seen..

 

what should I do? my brother told me must be factory defect. 

 

Thank you.

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HP Support Agent
HP Support Agent
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Message 2 of 2
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Hi @melai_05

 

Welcome to the HP Support Community. 

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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