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eaa95
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Message 1 of 2
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Flag Post

Local videos freeze

HP Recommended
HP Spectre x360 Convertible T6T09UA#ABA
Microsoft Windows 10 (64-bit)

When I attempt to play local videos using Windows Media Player or VLC Media Player the image freezes within 15-30 seconds while the audio continues to play. All local videos are affected regardless of video player while videos streamed online (e.g., Youtube) are not affected at all.

 

Another user on this forum solved this issue by updating BIOS but I have already updated BIOS, Windows, and drivers.

1 REPLY 1
Betty0610
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@eaa95

 

Welcome to the HP Support Community.

 

Let's do the following below:

 

HP Support Assistant Updates -   1) In the search box, type and open HP Support Assistant.   2) Check for updates.   3) If the updates are available, click on install and restart the computer.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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