01-21-2020 11:50 AM
My turn on screen and log in screen is suddenly solid green. Words, date and time and box for password all show in lighter green. I was cleaning the computer yesterday and wonder if I accidentally turned something off. I still get asked if I like the picture which is no longer there.
01-23-2020 06:10 PM
@Peg05 Greetings from the HP Community!
Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution:
Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.
Meanwhile, I suggest you send a few pictures of your screen, so we know exactly what you mean, and also, does this green screen appear when you connect an external monitor to your device?
let me know how that pans out,
And the answer to the above question will help me, help you!
Keep me posted, and if any of the above questionnaires helped resolve the issue,
Mark this post as an "Accepted Solution".
I am an HP Employee