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Looks like a broken screen but it’s not

HP Recommended
HP Laptop- Model 14
Microsoft Windows 10 (64-bit)

Hello everyone! I got this laptop no more than 2 years ago, and it’s been doing fine up until now. I got the error that the cooling fan wasn’t working correctly, but since it wasn’t that bad, I decided not to worry about it, and to use it less often. Then one afternoon, when I come back home, I meet my laptop looking like a broken screen and it’s glitching! I first thought that my screen was actually broken, but when I touched it, my screen was fine, it just looked like a broken screen. What should I do to help my laptop? Since it’s Covid, I really don’t have a lot of money and options to go out and spend $100s of dollars just to get it fixed 

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Probably the reason no one responded to you earlier is that you don't have a lot of options.


You say this is a laptop but you posted it in the Desktops section -- that probably confused folks as well.


If the laptop has seriously overheated, it COULD have damaged the screen, but more likely, it damaged the video chip, and that can not be replaced.


You need to connect an external monitor to the laptop.

If the visual artifacts also appear on the monitor, then it is a failing video chip and since those are soldered to the motherboard, they are not replaceable.

If the visual artifacts do NOT appear on the monitor, then it is a failing laptop screen. While those can be replaced, the cost varies enormously by individual PC model.

We are not able, or permitted, to provide any repair estimates or equipment prices.
For this information, you would need to contact an HP Repair or Service Center.

Since you live in the U.S., here is a link to the HP Service Repair Centers:

Good Luck

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