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    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

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Low fps

HP Recommended
Envy 15-dr1048tx
Microsoft Windows 10 (64-bit)

When I first got this device (envy 15 i5 512ssd and Nvidia GeForce MX 250) I was able to play GTA V at 60fps but now only 2 week later I am only geting 10 -15 fps

I have tried already to:

  • Play GTA V Pluged in to the power
  • Update BIOS 
  • Update/reinstall drives for NVIDIA and Intel graphic 

Thanks 

5 REPLIES 5
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HP Support Agent
HP Support Agent
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@Mgt_32,

 

I reviewed your post and I understand that you are facing issues with FPS drop.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

The computer that you have is not designed for gaming. Having said that, I recommend you install all the Windows updates (Including optional) and check if it helps.

 

  1. Select the Start (Windows) button from the bottom-left corner.
  2. Go to settings (gear icon).
  3. Select the Update and Security icon.
  4. Choose Windows Update tab in the sidebar (Circular arrows)
  5. Select Check for updates. If there is an available update, it will begin downloading automatically.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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@the_fossette

Thanks for responding I have checked for updates and have found that my pc is up to date 

thanks

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HP Support Agent
HP Support Agent
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@Mgt_32,

 

I recommend you perform a system restore back to the date when the computer was working fine.

 

Refer to the below article for detailed steps.

 

https://support.hp.com/in-en/document/c03327545

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

 

The_Fossette
I am an HP Employee

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Thanks, I was unable to do a system restore as the 2 date I could chose from was today and 2 days ago and I don’t see this fix the problem because it was accruing before these dates 

thanks 

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HP Support Agent
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@Mgt_32

 

There are many ways to increase FPS and system performance: 

  • Update the BIOS. 

For desktop PCs, go to HP Desktop PCs - Updating the BIOS

For notebook PCs, go to HP Notebook PCs - Updating the BIOS 

  • Update the graphics driver. 

Go to HP Customer Support - Software and Driver Downloads, enter your PC model, then select the driver for your graphics card. 

  • Most games allow you to change the graphics settings. Using a lower graphic quality often improves FPS. 

  • Close any applications or programs that are not being used. 

  • Turn on Game Mode. Game Mode is a new feature in Windows 10 Creators Update that improves gaming performance by limiting background processes and programs from using system resources while a game is running. 

CLICK HERE FOR MORE STEPS AND INSTRUCTIONS. 

 

Have a nice day!!

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