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SHUBHAM931
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Message 1 of 2
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Flag Post

Lower Half of the screen is flickering

HP Recommended
HP NOTEBOOK - 15-AC082TX
Microsoft Windows 10 (64-bit)

i am getting pink and green colors on the lower portion of screen. It is flickering too. all this started after sudden white splash which covered whole display.I have already tried updating bios and uninstalling and installing graphics driver . It appears on bios screen too.

SHUBHAM931_0-1589595074797.jpeg

 

 

 

 

 

 
 
 
 

 

 

1 REPLY 1
Riddle_Decipher
HP Support Agent
HP Support Agent
31,166 22,298 2,621 3,536
Message 2 of 2
Flag Post
HP Recommended

@SHUBHAM931 Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support and we appreciate your patience.

That said, here's what you need to do, to identify the issue and resolve it accordingly:

  • If not done already, check if it works fine on the BIOS screen to identify if it's either a hardware or a software issue:
    • If it works fine on the BIOS (Accessed while tapping F10 during a restart) it's a software issue & I suggest creating a new user account to check if that works better, for starters)
    • However, if it doesn't work within the BIOS either, I'm afraid it's a hardware malfunction.

While you respond to that, I have a few more steps that should help: 

Perform a power reset (no data loss) using these steps: Click here, proceed to next step if this works

Attempt to run a test from the HP hardware diagnostic tool, using this link: Click here for details.

 

If the issue appears on the diagnostics, it could again, determine a hardware failure,

If they don't appear on bios & the hardware tests passed: please update the BIOS & Chip-set drivers from the HP website using this link: Click here

 

if the issue persists, reinstall windows using the recovery partition or the recovery media to fix the issue,
use this link for details on performing the recovery: Click here

 

P.S: Welcome to HP Community 😉

 

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us, 

have a good day, ahead.

Riddle_Decipher
I am an HP Employee

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