MY TOUCH PAD NOT WORKING

[ANM5]

TOUCH PAD NOT WORKING

[Hawks_Eye]

Hi @ANM5 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

If your HP 15-e2000 touchpad isn’t working, here are some steps to troubleshoot:

 

1. Enable the Touchpad

• Press Fn + F7 (or another function key with a touchpad icon) to toggle it on.
• Go to Settings > Bluetooth & devices > Touchpad and ensure it’s enabled.

 

2. Perform a Hard Reset

• Turn off the laptop and disconnect the power adapter.
• Hold the power button for 15 seconds to drain residual power.
• Restart and check if the touchpad works.

 

3. Update or Reinstall the Touchpad Driver

• Open Device Manager (Win + X > Device Manager).
• Expand Mice and other pointing devices.
• Right-click HID-compliant touchpad and select Update driver > Search automatically.
• If updating doesn’t work, uninstall the driver and restart your laptop.

 

4. Run HP Hardware Diagnostics

• Restart your laptop and press Esc repeatedly.
• Select F2 > System Tests > Touchpad Test to check for hardware issues.

 

If none of these work, the issue might be hardware-related. Let me know what happens!

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Take care, and have an amazing day!

Regards, 

Hawks_Eye