MY TOUCHPAD IS NOT WORKING AND NOT SHOWING CURSOR

[PRIYANSHU03]

MY LAPTOP ISHP Pavilion x360 Convertible 14-dy0186TU (533T6PA), MY TOUCH PAD IS NOT WORKING AND NOT SHOWING CURSOR ARROW, AFTER RUNNINH HP PC HARDWARE PC DIAGNOSTICS IT IS SHOWING "The test found a problem with the mouse button. The mouse may need to be replaced", WHAT SHOULD IS DO?

[Max3Aj]

@PRIYANSHU03, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
I understand you're experiencing an issue where the touchpad on your HP Pavilion x360 Convertible 14-dy0186TU is not working and the cursor is not visible. You've also run the HP PC Hardware Diagnostics and received a message indicating a problem with the mouse button.

Let’s go through a few steps to help resolve this:

Perform a Hard Reset

Sometimes, a hard reset can resolve hardware detection issues.

1. Turn off the laptop.
2. Disconnect all external devices (USB drives, printers, etc.).
3. Unplug the power adapter.
4. Press and hold the Power button for about 15 seconds.
5. Reconnect the power adapter and turn on the laptop.

Check Touchpad Enable/Disable Settings

It’s possible the touchpad is disabled.

1. Press Fn + F6 (or F6 alone, depending on your model) to toggle the touchpad on/off.
2. Alternatively, go to:
   • Settings > Devices > Touchpad
   • Ensure the touchpad is enabled.

Update or Reinstall Touchpad Drivers

Corrupted or outdated drivers can cause touchpad issues.

1. Right-click the Start button and select Device Manager.
2. Expand Mice and other pointing devices.
3. Right-click on the touchpad device (e.g., Synaptics or ELAN) and choose Uninstall device.
4. Restart your laptop. Windows should reinstall the driver automatically.

Run HP PC Hardware Diagnostics (Again)

Since the initial test showed a hardware issue, it’s good to confirm:

1. Turn off the laptop.
2. Turn it back on and immediately press Esc repeatedly, then F2 to enter diagnostics.
3. Run the Touchpad or Mouse Test again.

If the test still shows a hardware failure, the touchpad hardware may need servicing. Then, please visit the nearest HP authorized service center, the service team will check and assist you. 
Kindly follow this link to locate the nearest HP service center: HP® Service Center Locator - India | HP® Support
(Select the country from the dropdown menu and enter the city name or pincode) 

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support