MY laptop camera is not working, and drivers not visible in device manager

[warisha]

Hi, my webcam is not working and i am unable to install any drivers for the same

[Raj_05]

Hi @warisha,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP laptop's webcam isn't working and you're having trouble installing drivers, there are a few steps you can try to troubleshoot the issue.

Check Device Manager:

• Press Windows key + X and select Device Manager.
• Look for any devices with a yellow exclamation mark or that are listed under "Imaging Devices."
• If you see any, right-click on them and select "Update driver" to see if Windows can find and install the necessary drivers automatically.

Reinstall Drivers:

• If Windows couldn't find the drivers automatically, visit the HP support website.
• Enter your laptop's model number and look for the webcam drivers in the "Drivers and Downloads" section.
• Download the appropriate drivers for your laptop's webcam and install them manually.

Check Privacy Settings:

• Sometimes, webcam access can be disabled in the privacy settings.
• Go to Settings > Privacy > Camera, and make sure the "Allow apps to access your camera" toggle is turned on.
• Also, ensure that individual apps have permission to access the camera if necessary.

Update Windows:

• Make sure your Windows operating system is up-to-date. Sometimes, updates include fixes for hardware compatibility issues.

Scan for Malware:

• Run a full system scan with your antivirus software to check for any malware that might be interfering with the webcam functionality.

Check Physical Connections:

• Ensure that the webcam is properly connected to the laptop. If it's an external webcam, try disconnecting and reconnecting it.

Hardware Issue:

• If none of the above steps work, it's possible that there's a hardware issue with the webcam itself.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support