Major problems with HP support including discrimination

[Erik452]

It appears that multiple messages from me and from Forum staff (including 3 from staff in the last 2 days) have been deleted from this thread.

These messages included relevant information about the poor state of the computer that HP provided and were queries regarding the lack of response after promised responses.  Those promised responses were deleted from the thread.

Again, following continued investigation into the computer.

HP sent a computer with an administrator lock login with a password on it, so I could not gain admin access.  Again.

Additionally, it appears that the driver status of the machine is completely screwed up and windows was corrupted.  There were no updated drivers on the machine, including network, and installation was impossible because of the lack of admin access and the lack of network access.

So to summarize, HP provided a massively broken computer (broken wifi card, broken motherboard, locked out access with almost no functional firmware.  After failed attempts to fix the machine, my warranty was turned off due to explicit discrimination by staff towards my medical condition (namely, I didn't respond while I was in the hospital even though the staff was explicitly told I had major medical conditions that didn't allow daily responses and I was given a 48 hour deadline).

So I have still not received responses to the discrimination nor regarding the warranty.  I have emails saved that detail this response from HP and their direct refusal to honor the warranty.

I ask again for access to HP Warranty services since they have not responded to calls following the discriminatory behavior.

[Garp_senchau]

Hey @Erik452,

Thank you for your response

I apologize for the inconvenience this has caused. I've escalated the issue to a higher level, and our team will be reaching out to you soon. Thank you for your patience and understanding.

Take care and have a good day. 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,