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Noman792
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Marks/Dents on Screen from Rubber Feet/Grip Pieces

HP Recommended
HP Spectre x360 Convertable 15
Microsoft Windows 10 (64-bit)

Hello,

I received this laptop in late December of last year, and I have been happy with it overall. However, I have noticed that over time dents/scratches have appeared on the screen in the place where the rubber feet sit under the keyboard. It is not like I have been rough with this device or applied unnecessary pressure to it that might cause these to form. They can be wiped off with a rag, but they appear again once the laptop is opened after not being used for a while. I wonder if something like this is covered under warranty. Currently, my warranty lasts until towards the end of December of this year. The pictures below show what these marks look like. Here are links to other posts by users who have experienced the same thing as I have. https://h30434.www3.hp.com/t5/Notebook-Video-Display-and-Touch/HP-Spectre-x360-early-2020-model-Scre...

 

https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/HP-Spectre-x360-spot-of-rubber...  Right side of screenRight side of screenLeft side of screenLeft side of screen

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Echo_Lake
HP Support Agent
HP Support Agent
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Message 2 of 2
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@Noman792

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I understand that your HP notebook screen get smudges from the rubber feet around the keyboard area. 
The only way to fix the problem is by servicing the computer. As we have limited support boundaries in the support community as of now. 

 

I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically.  HP Support can be reached by clicking on the following link: www.hp.com/contacthp/​​​​​​​
 

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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