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Top Student
Posts: 5
Member Since: ‎04-21-2016
Message 1 of 2 (223 Views)

Missing HID-Compliant Touch Screen

Product Name: Pavilion 10-e008au
Operating System: Microsoft Windows 8.1 (64-bit)

I can't use the touch screen of my notebook, I already tried to install the Touch Panel Controll Firmware but it fails to install.

 

This is what it looks like whenever i try to install the firmware.

 

1.jpg

 

2.jpg

 

Any solution about this?

 

 

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HP Support Agent
Posts: 12,654
Member Since: ‎01-29-2014
Message 2 of 2 (180 Views)

Re: Missing HID-Compliant Touch Screen

Hi! @JGPliskin

 


Welcome to the HP forums!   Good Day!   It is a great way to engage, post questions and find resolutions by working with specialists in the HP community.

 

I understand that the touchscreen on your laptop has stopped functioning.

 

Please update BIOS and graphics driver and let me know how it goes.

 

Link to update BIOS.

 

Link to update graphics driver.

 

 

Let me know how it goes!

Have a great day ahead! :)

MrRobot
I am an HP Employee

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