My laptop (HP ENVY X360 - 13-ar0007ca) has had it's screen stop functioning. the display is completely dead on one side, and has many dead pixels at the bottom which will at least light up. my laptop has for the past few months been sitting safely away in the same box I bought it from, which has air pillows for protection, and has not been moved since I last used it, when it worked. I have already gotten it repaired under warranty once for the exact same issue, but my warranty ended December 17th (about 2 weeks after I last used the PC)
at this point, what can I do to get my laptop back in working order? given that the laptop has already had this issue, and that there has been no reasonable way it should have been damaged, this feels like it should be fixed by HP as clearly it seems to be a fault in the product, but i know that it's incredibly unlikely that this will happen, given even the support bot is nonfunctional.
Regardless of whether it gets fixed, I don't think I will ever buy an HP product again regardless given the experience I have had with this laptop.
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The_Fossette I am an HP Employee
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