Monitor for notebook

[Alonzi]

The monitor of my laptop have a strange effect on withes,  for me is a big problem.

The withe is no withe, but have a background noise, and I don't know how fixed it.

Can someone help me?

Thanks

[Echo_Lake]

@Alonzi
Thank you for posting on the HP Support Community.

• Have you checked if the screen flickers in the Bios?
• Have you tried to use an external monitor to check if the issue persists?
• Did this happen after a recent window or software update?

In the meantime, let's try these steps here: 

Perform a Hard reset on the notebook: A power reset (or hard restart) clears all information from the computer's memory without erasing any personal data.

Boot the computer into the Bios screen and check if the screen fine.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[Alonzi]

thank you!

• Have you checked if the screen flickers in the Bios?

I don't know how, but now I'm trying

• Have you tried to use an external monitor to check if the issue persists?

yes, and the external monitor work perfect, in wifi and whit cable

• Did this happen after a recent window or software update?

I had by the laptop the 11 of april 2019, and the monitor is always like this. And I made all the updates currently available

Is a problem of my laptop? Or is normal for this series?

[Echo_Lake]

@Alonzi

Could you please share the screenshot of the display for better clarity?

Keep me posted. 

[Alonzi]

the screenshoot is perfect, you see it from another monitor, and is perfect...

Is my monitor that have this effect

I update a picture and a screenshoot

The picture have a disturbing from lents, but you can understand how I see

[Echo_Lake]

@Alonzi
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

Thank you for visiting the HP Support Community.