09-22-2019 05:40 AM
Monitor device is not migrated and there is no backlight in my laptop screen. By flashlight, I can see desktop hardly. I can connect my laptop to an external monitor and it works with it. I recently upgraded my laptop to the version 1903 windows 10.
09-24-2019 04:26 PM
I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...
HPSA will automatically search for all the latest drivers for your Notebook
Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
Click Check for updates and messages to scan for new updates.
Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
Click the update name for a description, version number, and file size.
Select the box next to any updates you want to install, and then click Download and install.
Also, ensure Windows is up to date.
Select the Start button, and then go to Settings > Update & security > Windows Update, and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available
If the issue persists, refer to this document: https://support.hp.com/in-en/document/c01881110 for Troubleshooting Screen Issues.
Keep me posted, how it goes!
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