Hi, my webcam started to fail and then my USB ports will not recognise any mouse. The webcam now says it's not recognised and does not work. This happened when a driver update failed. I have tried to uninstall / update the USB driver but now get 'Unknown USB Device (Configuration Descriptor Request Failed)' as Device Manager message. I'm sure all this is somehow connected.
HPSA will automatically search for all the latest drivers for your Notebook
Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
Click Check for updates and messages to scan for new updates.
Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
Click the update name for a description, version number, and file size.
Select the box next to any updates you want to install, and then click Download and install.
Also ensure Windows is up to date.
Select the Start button, and then go to Settings > Update & security > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available
Keep me posted how it goes
Thank you and have a wonderful day 😊
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