• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-26-2021 05:23 AM

HP Recommended
Product: HP EliteBook 850 G7
Operating System: Microsoft Windows 10 (64-bit)

Hello!

We have recently set up a new PC. It is HP EliteBook 850 G7, serial No 5CG1017BRF. Colleague used trackpoint and accidentally touched the touchpad with a side of his palm. After that the mouse starts to move on its own to the corner of the screen. Over time the problem can disappear or it only gets faster. Is this a hardware issue and should we send the computer to the warranty diagnostics or is there something we can check from our side and potentially fix? I tried running the HP diagnostics on this computer, but it won't start. It says the system cannot find the file and I don't have enough permissions to do and access everything.

Please let me know what can be done to solve this. Thanks in advance!

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.