Create an account on the HP Community to personalize your profile and ask a question
11-07-2019 02:10 PM
I have purchased this convertible notebook a month ago and since then I've had to go to the shop to get a replacement notebook 2 times because the chassi of the notebook seems a little off. Its kinda moved to the right and back on the first one, then it was moved to the left and back on the second one and on the third one I am using right now which I got today I have the same problem but it's moved a little to the left but not back. I am wondering if this is an issue with all of the 2018 models of this notebook because my friend bought the 2019 revision and haven't had a single problem since buying it. I am wondering if this is just a cosmetic flaw or its a flaw that can over time make problems to the integrity of the steel chassi.
It's the model with Ryzen 7 2700 not the one with R7 3700...
11-10-2019 06:44 AM
Welcome to the HP Support Community!
I reviewed your post and I understand that the chassis is moved to the left.
Don’t worry, I assure you I will try my best to get this sorted.
I recommend you contact support and they will assist you in this regard.
Here is how you can get in touch with support.
1)Click on this link – www.hp.com/contacthp/
2)Select the product type.
3)Enter the serial number of your device or select let HP detect your product option.
4)Select the country from the drop-down.
5)You should see the HP phone support number or Chat option listed.
Let me know how it goes and you have a great day!
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
I am an HP Employee
Didn't find what you were looking for? Ask the community