Mt touch pouch pad not working

[GlennMc777]

The touchpad on my Omen 15-en1000 stopped responding, I replaced the driver by way of a link that the HP tech sent me and everything started working again, after the boot-up. The funny thing is that right after shutting my laptop down the next morning after booting up the computer, the touchpad was not responding again. So, is this a Motherboard problem, what can I do, or maybe a Bios set-up problem?

 Omega 15-en1000 (2L1F1AV)

64 Ram

Window 11 64-bit

[zoey7886 · Accepted solution]

@GlennMc777, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding your OMEN 15.6 inch Gaming Laptop PC! 

We're thrilled to have the opportunity to assist you and provide a solution.  

It sounds like your OMEN 15-en1000 touchpad issue might be due to a driver conflict, BIOS setting, or hardware failure. Since reinstalling the driver temporarily fixed the problem, let's go through a few troubleshooting steps to identify the root cause and resolve it permanently.

1. Check BIOS Settings & Update BIOS

• Enter BIOS: Restart your laptop and press F10 repeatedly during boot-up to enter the BIOS.
• Look for Advanced > Built-in Device Options and ensure that Touchpad is enabled.
• If the BIOS is outdated, update it from HP Support Page.

2. Reinstall the Touchpad Driver (Using Safe Mode)

1. Boot into Safe Mode:
   • Press Win + R, type msconfig, and go to the Boot tab.
   • Check Safe boot and restart the laptop.
2. Uninstall the current touchpad driver:
   • Press Win + X, select Device Manager.
   • Expand Mice and other pointing devices, right-click on the touchpad driver, and click Uninstall device.
3. Reinstall the latest driver from HP's official site.
4. Restart the laptop and disable Safe Mode by repeating Step 1 and unchecking Safe boot.  

3. Perform a Hard Reset

• Turn off the laptop, disconnect the power adapter, and remove external devices.
• Press and hold the power button for 30 seconds.
• Reconnect the power adapter and boot up.

Let me know if this helps!

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards, 

[zoey7886]

@GlennMc777, A huge thank you for marking this post as the 'Accepted Solution'! We're thrilled that we could help resolve your issue. 

If you have any more questions or need further assistance, please don't hesitate to ask. We're here to help! 

Thanks again for your confirmation, and we wish you an amazing day ahead! 

Regards,