Mute Backlit is now working

[pratyush1929]

I have a problem with my keyboard. when I try to mute using my keyboard the backlit mute button is not working, but button is functioning well.

[Nal_NR]

Hi @pratyush1929,

Welcome to the HP Support Community. 

I'd be happy to help you! 

When the backlit mute button on your Victus By HP 15.6 Inch Gaming Laptop 15-Fb0000 (598U8AV) is functioning but the backlight is not working, it could be due to a software issue, driver problem, or a setting that needs to be adjusted. Here are some steps to troubleshoot and resolve the issue:

1. Check Keyboard Backlight Settings

Adjust Keyboard Backlight Settings:

• Press the F4 key (or the key with the backlight icon) to cycle through the backlight brightness settings. Make sure the backlight is not turned off.

Use HP OMEN Gaming Hub:

• Open the HP OMEN Gaming Hub application.
• Go to the Lighting section and check the settings for the keyboard backlight. Ensure that the backlight is enabled and configured correctly.

2. Update or Reinstall Keyboard Drivers

Update Drivers:

• Press Windows + X and select Device Manager.
• Expand Keyboards.
• Right-click on your keyboard device and select Update driver.
• Choose Search automatically for updated driver software.

Reinstall Drivers:

• In Device Manager, right-click on your keyboard device and select Uninstall device.
• Restart your laptop. Windows should automatically reinstall the driver.

3. Update HP Software and Drivers

HP Support Assistant:

• Open the HP Support Assistant application.
• Check for updates and install any available updates for your laptop, especially those related to the keyboard or system BIOS.

HP Drivers and Software:

• Go to the HP Support website.
• Enter your laptop model (Victus By HP 15-Fb0000).
• Download and install the latest BIOS and drivers for your laptop.

Kindly find the next set of steps in the next post. 

Hope this helps! Keep me posted for further assistance.

 Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Nal_NR]

Hi @pratyush1929,

4. Check Windows Settings

Keyboard Settings:

• Go to Settings > Time & Language > Typing.
• Under Advanced keyboard settings, ensure that the correct keyboard layout is selected.

Ease of Access:

• Go to Settings > Ease of Access > Keyboard.
• Ensure that the Filter Keys and other related settings are turned off.

5. Perform a Power Reset

1. Power Reset:
   • Turn off your laptop.
   • Disconnect the power adapter.
   • Press and hold the power button for about 15-20 seconds.
   • Reconnect the power adapter and turn on the laptop.

6. Check for BIOS Updates

1. Update BIOS:
   • Go to the HP Support website and check for any available BIOS updates for your laptop.
   • Follow the instructions to download and install the latest BIOS update.

7. Test in Safe Mode

1. Safe Mode:
   • Restart your laptop and press F8 (or Shift + F8) during startup to enter Safe Mode.
   • Check if the backlit mute button works in Safe Mode. If it does, the issue might be related to a software conflict.

8. Hardware Check

If none of the above steps work, there might be a hardware issue with the backlight of the mute button.

• Contact HP Phone Support for further assistance.
• Visit an authorized service center to have your laptop checked.

Hope this helps! Keep me posted for further assistance.

 Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.