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My Envy's screen keeps shifting to the right and then back and keeps flashing

HP Recommended
HP ENVY x360 Laptop - 15m-ed0013dx
Microsoft Windows 10 (64-bit)

So this started a few days ago and it has been persisting. The screen will shift to the right by about one inch and then shift back if I move the mouse into the area of the shift and click on it. However I have noticed that when the screen does this the resolution appears to drop a bit and the mouse looks like it did on Windows 95. The issue persists on battery power and while plugged into AC power.

 

This issue is driving me crazy and I have tried contacting support only to get "There is nobody available" or "An error has occurred." Why isn't there a number that I can call to get ahold of support to try and get his issue resolved?

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HP Support Agent
HP Support Agent
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Message 2 of 2
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Hi @Triste,

 

I'd like to help!

 

To identify the issue and resolve it accordingly:

  • If not done already, check if it works fine on the BIOS screen to identify if it's either a hardware or a software issue:
    • If it works fine on the BIOS (Accessed while tapping F10 during a restart) it's a software issue & I suggest attaching an alternate monitor to your device and creating a new user account to check if that works better, for starters)
    • However, if it doesn't work within the BIOS either, I'm afraid it's a hardware malfunction.

While you respond to that, I have a few more steps that should help: 

Perform a power reset (no data loss) using these steps: Click here, proceed to next step if this works

Attempt to run a test from the HP hardware diagnostic tool, using this link: Click here for details.

 

If the issue appears on the diagnostics, it could again, determine a hardware failure,

If they don't appear on bios & the hardware tests passed: please update the BIOS & Chip-set drivers from the HP website using this link: Click here

 

if the issue persists, reinstall windows using the recovery partition or the recovery media to fix the issue,
use this link for details on performing the recovery: Click here

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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