My HP 250 G5 stuck when play games or watch movies

[Caua]

Hi there,

My PC stuck after 30 min playing games or watching a movie, it started one week ago. When it happens I have to force a shutdown and restart the PC.

What can I do to fix it?

Thank you.

[iomare]

Hi,

First run a HP hardware diagnostics test to see if there are any hardware problems. Here is the link to the support page showing you how to do this:

https://support.hp.com/us-en/document/c03467259

Let me know,

David

[Caua]

I did the quick test and the extended test.

Both say all the components are OK. What next?

[Caua]

Please, anyone can help me? Now the laptop stuck when I put the youtube video on full screen. :/