My HP 250 G5 stuck when play games or watch movies

Caua · ‎04-15-2017

Hi there,

My PC stuck after 30 min playing games or watching a movie, it started one week ago. When it happens I have to force a shutdown and restart the PC.

What can I do to fix it?

Thank you.

iomare · ‎04-16-2017

Hi,

First run a HP hardware diagnostics test to see if there are any hardware problems. Here is the link to the support page showing you how to do this:

Let me know,

David

Caua · ‎04-16-2017

I did the quick test and the extended test.

Both say all the components are OK. What next?

Caua · ‎04-21-2017

Please, anyone can help me? Now the laptop stuck when I put the youtube video on full screen. 😕