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My HP 250 G5 stuck when play games or watch movies
04-15-2017 09:21 AM
Hi there,
My PC stuck after 30 min playing games or watching a movie, it started one week ago. When it happens I have to force a shutdown and restart the PC.
What can I do to fix it?
Thank you.

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My HP 250 G5 stuck when play games or watch movies
04-16-2017 02:54 AM
Hi,
First run a HP hardware diagnostics test to see if there are any hardware problems. Here is the link to the support page showing you how to do this:
https://support.hp.com/us-en/document/c03467259
Let me know,
David

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My HP 250 G5 stuck when play games or watch movies
04-16-2017 10:25 AM
I did the quick test and the extended test.
Both say all the components are OK. What next?

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My HP 250 G5 stuck when play games or watch movies
04-21-2017 11:15 AM
Please, anyone can help me? Now the laptop stuck when I put the youtube video on full screen. :/