Caua Honor Student
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My HP 250 G5 stuck when play games or watch movies

HP 250 G5
Microsoft Windows 10 (64-bit)

Hi there,

 

My PC stuck after 30 min playing games or watching a movie, it started one week ago. When it happens I have to force a shutdown and restart the PC.

 

What can I do to fix it?

 

Thank you.

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Dean Dean
Dean
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My HP 250 G5 stuck when play games or watch movies

Hi,

First run a HP hardware diagnostics test to see if there are any hardware problems. Here is the link to the support page showing you how to do this:

 

https://support.hp.com/us-en/document/c03467259

 

Let me know,

David

 

 

Caua Honor Student
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My HP 250 G5 stuck when play games or watch movies

I did the quick test and the extended test.

 

Both say all the components are OK. What next?

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Caua Honor Student
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My HP 250 G5 stuck when play games or watch movies

Please, anyone can help me? Now the laptop stuck when I put the youtube video on full screen. :/

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