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Honor Student
Posts: 3
Member Since: ‎04-15-2017
Message 1 of 4 (307 Views)

My HP 250 G5 stuck when play games or watch movies

Product Name: HP 250 G5
Operating System: Microsoft Windows 10 (64-bit)

Hi there,

 

My PC stuck after 30 min playing games or watching a movie, it started one week ago. When it happens I have to force a shutdown and restart the PC.

 

What can I do to fix it?

 

Thank you.

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Associate Dean
Posts: 5,209
Member Since: ‎09-19-2016
Message 2 of 4 (268 Views)

Re: My HP 250 G5 stuck when play games or watch movies

Hi,

First run a HP hardware diagnostics test to see if there are any hardware problems. Here is the link to the support page showing you how to do this:

 

https://support.hp.com/us-en/document/c03467259

 

Let me know,

David

 

 

Honor Student
Posts: 3
Member Since: ‎04-15-2017
Message 3 of 4 (248 Views)

Re: My HP 250 G5 stuck when play games or watch movies

I did the quick test and the extended test.

 

Both say all the components are OK. What next?

Honor Student
Posts: 3
Member Since: ‎04-15-2017
Message 4 of 4 (216 Views)

Re: My HP 250 G5 stuck when play games or watch movies

Please, anyone can help me? Now the laptop stuck when I put the youtube video on full screen. :/

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