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HP Recommended

My screen frame is separating (Breaking) due to the right side hinge not properly working, I see there are class action complaints on similar issues. 

Even thought this is our of warranty will HP fix this? The hinge is not used most of the time as the screen is left open most of the time.  

1 REPLY 1
HP Recommended

Hi @Lori-J,


Welcome to HP Support Community. This is a great place to post questions and find answers.
Thank you for posting your query, I will be glad to help you.

 

I see that you are facing hinge issues with your HP Envy Notebook.

 

This could be a hardware issue with the unit and may need repair. 

 

I suggest that you contact HP Service Center in your location from this web link
Note: Select your country from the dropdown,  enter the city or postal code, select the product, change the radius, and click on search to locate the nearest HP Service center near your location.

 

Hope this helps.
Take care and have a good day.

 

Please click “Accepted Solution” on my public post if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rainbow23 - HP Support.
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