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HP Recommended
OMEN 16.1 inch Gaming Laptop PC 16-c0000 (343L4AV)
Microsoft Windows 11

I did not make any recent driver updates, but since getting the black / blank screen have updated HP drivers, updated BIOS, Reset PC, and ran HP hardware Diagnostics Windows 2.5.0.0. Still seeing blank screen. 

1 REPLY 1
HP Recommended

Hi,

When you go into Windows settings does it see the internal screen? Do you have it in duplicate or extended mode?

Now if the screen is black, most likely you will need to replace the screen.

When you do system diagnostics tests, does everything pass?

 

Let us know,

David

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.