11-13-2019 08:24 PM
HP Pavilion Laptop with Intel Core i7 7th gen, 1080p , B&O play. Screen fades to white, locks up and turns to a faded array of colors and then fades completely. The PC was purchased at Sam's club April 2018.
11-16-2019 03:44 PM
Thank you for posting on the HP Support Community.
- When was the last time it worked without these issues?
- Have you updated Graphics and Chipset drivers?
- Have you checked the display on an external monitor?
let’s try these steps to resolve the problem:
I recommend you attempt to access the BIOS screen by tapping on F10 while the computer is restarting,
If the issue persists in the BIOS screen which is outside windows, it would confirm a hardware failure.
Hope this helps! Keep me posted for further assistance.
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I am an HP Employee