My HP Pavillion 360 camera is not working

[kayekai]

I just notice now that camera is not working, nothing have appeared when you open the camera app HP True vision

[A_Gayathri]

Hi @kayekai ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand your HP Pavilion X360 camera isn't working, here are some steps you can take to troubleshoot and hopefully resolve the issue:

Check Camera Privacy Settings:

• Go to Settings > Privacy & security > Camera.
• Make sure Camera access is turned on for your device and for the apps you want to use it with.

Update Camera Drivers:

• Right-click on the Start button and select Device Manager.
• Expand Imaging Devices, right-click on your camera, and choose Update driver.
• Select Search automatically for updated driver software and follow the prompts.

Reinstall Camera Drivers:

• In Device Manager, right-click on the camera under Imaging Devices and choose Uninstall device.
• Restart your laptop. Windows should automatically reinstall the driver.

Check for Windows Updates:

• Go to Settings > Windows Update.
• Click on Check for updates and install any available updates.

Run the Windows Camera Troubleshooter:

• Go to Settings > System > Troubleshoot > Other troubleshooters.
• Find Camera and click Run.

Check the Camera App:

• Ensure that you're using the correct app for accessing the camera. Try using other apps like Zoom or Skype to see if they recognize the camera.

Check Hardware Connections:HP PCs - Testing for hardware failures

• Since it's a 2-in-1, ensure the laptop is not in a position or mode where the camera might be obstructed or malfunctioning mechanically.

BIOS/UEFI Settings:

• Restart your laptop and enter the BIOS/UEFI settings (usually by pressing F2, F10, or Esc during startup).
• Check if there are any settings related to the camera that might be disabled.

Refer to this document:  HP Pavilion x360 14 inch 2-in-1 Laptop PC 14-ek1000 User manual 

I hope this helps. 

Take care and have a good day.

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