cancel
Showing results for 
Search instead for 
Did you mean: 
DocJax
New member
1 0 0 0
Message 1 of 2
71
Flag Post
HP Recommended

My HP Smart Touch screen will not wor k when it touch it it started after i upgraded to Windows 10

HP Pavilion Protecsmart
Microsoft Windows 10 (64-bit)

I have a HP with Smart screen and the touch screen will not work when I touch it this started a while back when I upgraded it from Windows 8.1 to Windows 10 so I recovered it back to WINDOWS 8.1 and touch screen still does not working when I touch it

1 REPLY 1
HP Support Agent
HP Support Agent
11,362 11,330 486 545
Message 2 of 2
26
Flag Post
HP Recommended

My HP Smart Touch screen will not wor k when it touch it it started after i upgraded to Windows 10

@DocJax

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  


Use the troubleshooting steps in this section in order to isolate the failure:

Step 1: Confirm the computer has a touch screen

Step 2: Enable and reinstall the touch screen driver in Device Manager

Step 3: Configure the touch display

Step 4: Install Windows updates

Step 5: Perform a touch screen diagnostic test in HP Hardware Diagnostics

Step 6: Adjust the power management settings for your touch screen

Step 8: Update the BIOS and graphics driver Click here: https://support.hp.com/in-en/document/c03488148 to complete the troubleshooting steps.

 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation