01-19-2020 09:13 AM
I have a HP with Smart screen and the touch screen will not work when I touch it this started a while back when I upgraded it from Windows 8.1 to Windows 10 so I recovered it back to WINDOWS 8.1 and touch screen still does not working when I touch it
01-21-2020 12:30 PM
Thank you for posting on HP Support Community.
Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:
Use the troubleshooting steps in this section in order to isolate the failure:
Step 1: Confirm the computer has a touch screen
Step 2: Enable and reinstall the touch screen driver in Device Manager
Step 3: Configure the touch display
Step 4: Install Windows updates
Step 5: Perform a touch screen diagnostic test in HP Hardware Diagnostics
Step 6: Adjust the power management settings for your touch screen
Step 8: Update the BIOS and graphics driver Click here: https://support.hp.com/in-en/document/c03488148 to complete the troubleshooting steps.
Hope this helps! Keep me posted for further assistance.
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